Last updated: 14 September 2026

OTP Energy Limited (“OTP Energy”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, request a heating oil quote, place an order, contact us or otherwise use our services.

1. Who We Are

OTP Energy Limited is a company registered in England and Wales.

Company number: 14540138
Address: Suite 25 Cottesbrooke Park, Heartlands Business Park, Daventry, NN11 8YL
Email: info@otpenergy.co.uk
Telephone: 0331 630 0563

For data protection purposes, OTP Energy Limited is the controller of the personal information described in this Privacy Policy.

2. Information We Collect

Depending on how you use our website and services, we may collect:

Your name
Email address
Telephone number
Billing and delivery addresses
Delivery postcode
Heating oil type and quantity requested
Delivery requirements, tanker requirements and access information
Information you provide in enquiry forms, order notes or correspondence
Quote reference, price and delivery estimate
Order and transaction information
Payment status and payment method
Communications between you and OTP Energy
IP address, browser, device and website usage information
Referral, advertising and campaign attribution information, such as UTM parameters and referring URLs
Cookie and consent preferences

We do not normally receive or store your complete payment card details. Card payments are processed securely by our payment service providers.

3. How We Collect Your Information

We may collect personal information:

When you complete a quote or enquiry form
When you place an online order
When you contact us by email, telephone or through our website
When you make a payment
When you interact with our website, emails or advertising
Automatically through cookies and similar technologies, where permitted

4. How We Use Your Information

We may use your personal information to:

Prepare and provide heating oil quotations
Email a requested quotation to you
Allow you to return to your quote and continue to online checkout
Process and fulfil heating oil orders
Take and confirm payments
Arrange and manage deliveries
Determine appropriate delivery methods and tanker requirements
Contact you about your quote, enquiry, order, payment or delivery
Deal with cancellations, refunds, complaints and customer service enquiries
Maintain business, transaction and accounting records
Operate, maintain and secure our website
Measure and improve our website and services
Measure the effectiveness of our advertising and marketing
Prevent fraud, misuse and security incidents
Comply with legal and regulatory obligations

5. Our Lawful Bases for Processing

UK data protection law requires us to have a lawful basis for using personal information. Depending on the circumstances, we may rely on:

Contract
Where processing is necessary to provide a quote you have requested, process an order, take payment, arrange delivery or otherwise provide the services you have requested.

Legal obligation
Where we need to process or retain information to comply with tax, accounting, fraud prevention or other legal requirements.

Legitimate interests
Where processing is reasonably necessary for operating and improving our business, providing customer service, maintaining security, preventing fraud and measuring the effectiveness of our services, provided those interests do not override your rights.

Consent
Where consent is required, including certain types of cookies, tracking technologies and direct marketing.

6. Quote Emails and Service Communications

When you request a heating oil quote, we may automatically send a copy of that quote to the email address you provide.

The email may contain information such as:

Your quote reference
Heating oil prices
Your requested quantity
Your delivery postcode
Your estimated delivery time
Quote expiry or availability information
A link allowing you to return to your online quote and continue to checkout

These are service communications related to the quote you requested. Requesting a quote does not automatically subscribe you to general marketing emails.

7. Marketing Communications

We may send marketing communications where we have an appropriate legal basis to do so.

Where consent is required, marketing consent will be separate from requesting a quote or placing an order.

In some circumstances, the law allows us to contact existing customers about our own similar products or services where the relevant requirements are met and an opportunity to opt out has been provided.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the message or by contacting us.

8. Automated Processing

We use automated systems and workflows to help process quote requests, calculate and display prices, send quote communications, manage orders and transfer information between the systems used to operate our business.

These processes help us provide the service you have requested efficiently.

We do not currently use solely automated decision-making that produces legal or similarly significant effects on customers.

9. Payments

Online payments are processed securely by third-party payment providers.

These providers may process information such as your payment details, billing information, transaction information, device information and fraud-prevention data in accordance with their own privacy policies.

OTP Energy does not normally store your complete card number or card security code.

10. Who We Share Your Information With

We do not sell your personal information.

Where necessary to provide our services or operate our business, we may share information with:

Heating oil suppliers
Delivery, logistics and tanker service providers
Payment processing providers
Website hosting and ecommerce service providers
Form, workflow and business automation service providers
Cloud storage and business productivity service providers
Email hosting and email delivery providers
Analytics and advertising service providers, where permitted
IT, website and security service providers
Professional advisers, including accountants and legal advisers
Regulators, law enforcement bodies, courts or public authorities where required by law

We only share information where reasonably necessary for the relevant purpose.

11. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Some cookies and browser storage are necessary for the website to function correctly. These may be used to:

Maintain your heating oil quote
Remember your basket and checkout session
Maintain website and payment security
Remember your cookie preferences

We may also use analytics or advertising technologies to understand website usage and measure advertising performance.

Where consent is required for non-essential cookies or tracking technologies, they will not be activated until you have made an appropriate choice through our cookie consent system.

For more information, please see our Cookie Policy.

12. Online Quote Sessions

When you request an online quote, certain information may temporarily be stored in your browser or website session so that you can:

View your quote
Choose between available fuel options
Continue to secure checkout
Retain relevant quote information while moving between pages

This information is used to provide the service you requested and is not intended as permanent storage.

Quote sessions expire after a limited period and a new quote may be required if the session expires or prices change.

13. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, accounting, contractual and operational requirements.

Depending on the type of information:

Quote and enquiry records that do not result in an order may normally be retained for up to 24 months for customer service, reporting and enquiry history
Completed order, payment and transaction records may normally be retained for at least six years where required for tax and accounting purposes
Customer correspondence may be kept for as long as reasonably necessary to deal with the relevant enquiry, order, complaint or dispute
Marketing preference records may be retained for as long as necessary to respect your marketing choices and opt-outs
Cookie, analytics and website usage information is retained in accordance with the settings and retention periods of the relevant services we use

14. International Data Transfers

Some of the service providers that support our website and business may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with UK data protection law.

These safeguards may include UK adequacy regulations, approved contractual safeguards or other legally recognised transfer mechanisms.

15. Keeping Your Information Secure

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no website, electronic communication or internet-based system can guarantee absolute security.

16. Your Data Protection Rights

Depending on the circumstances and the lawful basis we rely on, you may have rights including:

The right to request access to personal information we hold about you
The right to ask us to correct inaccurate or incomplete information
The right to request deletion of your personal information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain types of processing
The right to data portability where applicable
The right to withdraw consent where we rely on consent

These rights are not absolute and may depend on the circumstances.

To exercise your rights, please contact us at info@otpenergy.co.uk.

We may need to verify your identity before responding to a request.

17. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to investigate and resolve your concern.

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

Information Commissioner’s Office – Make a Complaint

18. Children’s Privacy

Our heating oil services are intended for adults and businesses. We do not knowingly offer our services directly to children or intentionally collect personal information from children.

19. Links to Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy information provided by those websites before submitting personal information to them.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, systems, business practices or legal obligations.

The latest version will be published on this page and the “Last updated” date will be amended accordingly.

21. Contact Us

If you have questions about this Privacy Policy or how we use your personal information, please contact:

OTP Energy Limited
Suite 25 Cottesbrooke Park
Heartlands Business Park
Daventry
NN11 8YL

Email: info@otpenergy.co.uk
Telephone: 0331 630 0563